Online Knowledge Base

Give your clients easy access to important information and cut down your administration time with a searchable knowledge base of commonly asked questions on your website.

In any business there are a range of common questions that your clients will want to ask you.  If you have to speak to each and every client that calls up with one of these common questions, it can take a huge amount of time out of your day.  Minimise your workload by making this information available in a knowledge base on your website.
A knowlege base is basically a collection of pages within your site that cover things like frequently asked questions and product guides for clients, so they can log in and search for the information they need.  A knowledge base can even be used internally - keep your policies, style guides, templates and important documents in the one place where staff can easily view and download them.

What your business can do with a knowledge base system

  • Reduce customer support
  • Share knowledge
  • Cut staff training costs
  • Save time and money

Knowledge Base Software Features

  • Complete web based help system
  • Categorise information into a sophisticated hierachy
  • Users can rate information in the knowledge base
  • Knowledge base is easily searchable
  • Password protect a knowledgebase area by a group in the database marketing
  • Limit users to categories such as 'Sales', 'HR' or 'Clients Area'
  • Articles suggest other articles the reader may be interested in

How do our clients use our Knowledge Base Software?

Because of the flexibility of the knowledge base software, you're able to tailor the categories and content organization in a way that makes sense for your business. Some examples of how we've been able to help clients set up their knowledge bases include:

  • Online Franchising Manuals
  • E-Learning Portals
  • Online Support Area for Products
  • Internal Staff Knowledge Bases
Contact Bloomtools Today

Assess your website for FREE!

Enter your website URL, and within seconds we'll let you know where your website's strengths and weaknesses lie.

 

CHECK OUT OUR LATEST BLOGS

Ignite your website with helpful tips and strategies
from Bloomtools’ team of expert marketers.

3 Ways Consumer Psychology Can Drive Conversions

Posted by Boaz Willinger
25
April 2018
3 Ways Consumer Psychology Can Drive Conversions
Once derided as pseudoscience, consumer psychology has become a cornerstone of marketing theory and it's important to understand how to use ...
Posted in: Website Performance Customer Engagement Web Development Branding   0 Comments

Alexa, How Does Voice Search Differ from Text Search?

Posted by Boaz Willinger
26
March 2018
Alexa, How Does Voice Search Differ from Text Search?
If you're a parent, Alexa or Google Home has probably made managing your family a little easier, from updating after-school shopping lists f...
Posted in: Content Marketing Website Performance Search Engine Optimization   0 Comments

How Your Business Will Benefit From Having a Blog

Posted by Boaz Willinger
22
February 2018
How Your Business Will Benefit From Having a Blog
You had the best of intentions when you started your business blog; regular updates, interesting content, giving your company a distinctive voic...
Posted in: Content Marketing Blogging Website Performance   0 Comments
PrintTell a FriendBookmark Site