Online Knowledge Base

Give your clients easy access to important information and cut down your administration time with a searchable knowledge base of commonly asked questions on your website.

In any business there are a range of common questions that your clients will want to ask you.  If you have to speak to each and every client that calls up with one of these common questions, it can take a huge amount of time out of your day.  Minimise your workload by making this information available in a knowledge base on your website.
A knowlege base is basically a collection of pages within your site that cover things like frequently asked questions and product guides for clients, so they can log in and search for the information they need.  A knowledge base can even be used internally - keep your policies, style guides, templates and important documents in the one place where staff can easily view and download them.

What your business can do with a knowledge base system

  • Reduce customer support
  • Share knowledge
  • Cut staff training costs
  • Save time and money

Knowledge Base Software Features

  • Complete web based help system
  • Categorise information into a sophisticated hierachy
  • Users can rate information in the knowledge base
  • Knowledge base is easily searchable
  • Password protect a knowledgebase area by a group in the database marketing
  • Limit users to categories such as 'Sales', 'HR' or 'Clients Area'
  • Articles suggest other articles the reader may be interested in

How do our clients use our Knowledge Base Software?

Because of the flexibility of the knowledge base software, you're able to tailor the categories and content organization in a way that makes sense for your business. Some examples of how we've been able to help clients set up their knowledge bases include:

  • Online Franchising Manuals
  • E-Learning Portals
  • Online Support Area for Products
  • Internal Staff Knowledge Bases
Contact Bloomtools Today

Assess your website for FREE!

Enter your website URL, and within seconds we'll let you know where your website's strengths and weaknesses lie.

 

CHECK OUT OUR LATEST BLOGS

Ignite your website with helpful tips and strategies
from Bloomtools’ team of expert marketers.

6 Reasons Why Bloomtools is Your Perfect Web Partner

Posted by Boaz Willinger
14
November 2018
6 Reasons Why Bloomtools is Your Perfect Web Partner
We know the web world can be confusing with all kinds of buzz words being thrown around. During the discovery stage, lots of different companies...
Posted in: Behind the Scenes Web Development   0 Comments

How to Rank on Google: Understanding the SERP

Posted by Boaz Willinger
17
October 2018
How to Rank on Google: Understanding the SERP
Congratulations, you've launched your new website! Now what? The website development process is well documented and is so tightly organi...
Posted in: Content Marketing Website Performance Search Engine Optimization Online Marketing   0 Comments

How to Build an Ecommerce Funnel

Posted by Boaz Willinger
18
September 2018
How to Build an Ecommerce Funnel
An ecommerce website lives or dies by its traffic and conversions. While strong SEO and PPC campaigns can garner strong impressions, if your vis...
Posted in: Business Development Customer Engagement Online Marketing   0 Comments
< Previous | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Next >
PrintTell a FriendBookmark Site